Frequently asked questions
Everything you need to know before getting started with Sparky Expenses.
Getting started
What is Sparky Expenses? +
Sparky Expenses is expense tracking that works for a solo user or a full team — log an expense, attach a receipt, and (on Plus/Max) route it through approval to reimbursement.
Do I need a credit card to sign up? +
No — the Lite plan is free forever, no card required. You only pay when you choose to upgrade.
Do I need a team to use this? +
No — Lite is built for a solo user logging personal expenses. The approval workflow only kicks in once you're on Plus/Max with a team.
Billing & plans
What happens if I cancel a paid plan? +
Your plan stays fully active through the period you already paid for. It simply doesn't renew after that, and your account moves to the free Lite plan.
Do you offer refunds? +
No — all payments are final, including for unused time in a billing period. See our Refund & Cancellation Policy for full details.
Can I downgrade to a cheaper plan mid-cycle? +
Yes. Your current plan stays active until the period you already paid for ends, then switches to the lower plan at the next cycle — no partial refunds are issued for the difference.
What payment methods are supported? +
We accept all major cards, UPI, and net banking via Razorpay.
Product & support
Can a billable expense end up on an invoice? +
Yes, on Plus/Max — a billable expense can be pulled straight into a Sparky Invoices invoice as a line item.
How much receipt storage do I get? +
200MB on Lite, 2GB on Plus, 20GB on Max — attached to your expenses, counted across the whole organization.
Is my data secure? +
Yes — see our Security page for details on encryption, backups, and data isolation between organizations.
How do I get support? +
Use the Contact page, or reach out from inside the app's Inbox — every plan includes support.
Still have questions?
Contact Us